FAQs
Answer your common questions.
Frequently Asked Questions
Here are the questions our customers often ask, along with the answers, hoping they can help you.
We will ship them in pre-assemble way: pack each item one by one with inner film package material, and outside wooden box for safe shipping.
When you receive, you just need to unpack and connect the wires to finish assemble easily. This would save you local installation fee.
This is our project timeline. Usually takes 2-3 month from design to production to delivery.
The shipping cost will depend on the delivery address, weight, packing size, and shipping method we’ve agreed upon. Once we’ve finalized the order, I’ll provide you with a estimate packing list including weight and CBM for you to check the shipping cost. aslo you can let me know your shipping address so we can calculate the cost accordingly.
Production time is around 30-35 work days according to the quantity of the products and the manufacturing process
The shipping time depends on your address. You can provide us with your specific address and we can check the time for you. Normally it will require about one month for production and about one month for shipping
Since we offer customizations, the pricing is not fixed and varies based on the size, materials, and design style. Therefore, we don’t have an exact catalog with prices, as it’s not like a standard product.
All can be assembled for you before shipping, the only thing you need to do is place them on the right position and connect them with electricity
Both our office and factory are situated in Guangzhou, China.
we can provide one stop solution service to your shop project from design to production, designers can make 3D design to help you confirm whole store effect
Certainly. We will send our engineers to provide on-site installation guidance. Generally, our products are delivered in fully assembled packages, so the installation process is quite simple.
Yes. Ouyee Display is a direct manufacturer offering end-to-end design, fabrication, packing, logistics, and installation.
We need a floor plan or measured drawings, ceiling height, site photos/videos, brand and functional brief, logo/VI, budget, and timeline.
Typical: design and approvals 7–15 days → production 20–30 days → shipping and customs 7–45 days (air is faster, sea is cheaper).
Custom batch production; shipping by sea, air, rail, or courier D2D. Tax-inclusive customs solutions available.
In-house wood/metal/paint shops with CNC; incoming and dimensional QC; pre-shipment power-on and assembly checks; warranty and after-sales support.
Could you provide more specific details about your order, such as the quantity, size, and structure? This will allow us to calculate an accurate price for you.
We have certificates for different materials. Any specific certificate do you need? Here are our company video for you to better understand us. We have the project sales team, production team and designer team. All could work for your shop project.
If for whole shop design, it would cost $1000 design fee for your shop size.
This is the design fee quotation. We could advise the design until you are satisfied without adding extra fee. And it could be refunded once you place the mass production order.
We suggest to make the design first. And once the design is confirmed, we would send you quotation to check. And then we could better tailor the material or advise some other details to meet your budget. So please feel rest assured.
Sure, here’s a introduction video to help you better understand our company and the cooperation process
We use materials like tempered glass, stainless steel, MDF, plywood, and UL/CE-approved LED lighting, Once the design is finalized , we will have a list to have detail materilas information, so if you have a exact requirments on the materilas. please let me know , wewill take it into account
We don’t make stock lots products, Becase we do custom production. Each item is unique and is designed and produced according to customer requirements.
It depends on the product. If it’s a bar counter, you can order one. For retail shop showcase, we specialize in the customized production of the whole store, because there are many steps to produce a product, and different steps are produced by different workers, and the labor cost is high.
We can offer layout design service to help you check the estimate price if you can provide your store floor plan, interior specific dimention and store real pictures.
I fully understand your concern. Let me explain for you.
First, before delivery, we would test in our factory.
We will pack each item one by one with inner film package material, and outside wooden box for safe shipping.
If there is any issues, you could reach us at 7d/24 h and our engineer would solve for you.
So please feel rest assured.
Yes, we can install glass doors on the cabinets, and both the drawers and storage cabinets can be equipped with locks.
We can dispatch global installers, or supply labeled drawings, exploded views, wiring diagrams, and videos for local installation.
We pre-install lighting and harnesses to your voltage standard; a licensed electrician connects to the site panel on arrival.
Reinforced export crates with corner guards and shock-proof lining; insurance recommended. For damage, send photos and list within 48 hours for replacement or claim.
Yes. We provide standardized modules, finish boards, and BOQs to enable fast rollouts and global supply.
Project-based pricing. Common terms: 30% deposit + 70% before shipment. Sold as full store sets rather than single pieces; MOQ depends on the solution.